In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
I am so pleased that I discovered my dentist. The dentist is so caring and sensitive to the patient’s needs. All work is carried out with skill, expertise and a delightful sense of humour. The dentist helped me through a…read MORE
Nothing but praise for this dentist. From start to finish it has been a great experience and each visit that I have needed to go back for has been painless and easy. Might even say I will look forward to…read MORE
I am surprised to see the previous review as this is a complete contrast to my experience last month. I visited the practice and the welcome I received from the receptionist was lovely, they showed me where to sit and…read MORE
The receptionists are really friendly and helpful, the nurses really put you at ease and my dentist makes sure everything moves at your pace and you are kept informed at all times. I have been going here now for nearly…read MORE
My wife attended Ideal between October and December 2013. I can honestly say I am amazed, my wife in the past has only ever managed treatment under General Anaesthetic and couldn't even talk about her treatment without getting upset. She…read MORE